Privacy policy

At Dot Tech, we are committed to safeguarding the privacy and security of our users and clients in compliance with EU data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, services, and products. By using our services, you agree to the terms outlined in this policy. If you have any questions or concerns about our data practices, please contact us.

1. Scope of This Privacy Policy

  • This Privacy Policy applies to all data collected through our website, mobile applications, and services. It covers the data we collect, how we use it, the legal grounds for processing it, and your rights regarding your data.
  • Our Privacy Policy does not apply to third-party websites or services that may be linked through our website or products. We encourage you to review the privacy policies of any third-party websites you visit.

2. Data We Collect

  • Personal Data: We collect various types of personal data that you provide to us, including:
    • Identification Information: Name, email address, phone number, and job title.
    • Contact Information: Physical address, email address, and phone numbers.
    • Payment Information: Financial data, such as credit card or bank account details, necessary for transaction processing. We do not store complete payment data on our servers and use trusted third-party payment processors for secure transactions.
  • Automatically Collected Data: When you visit our website or use our services, we may automatically collect information such as:
    • IP Address and Browser Information: To understand user location and device type.
    • Usage Data: Data related to your interactions with our website, including page views, clicks, and other engagement metrics.
    • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and store information about your preferences and interactions with our website.
  • Special Categories of Personal Data: We do not intentionally collect sensitive personal data (e.g., health information, biometric data) through our services. If you choose to provide such data, it will be processed only in accordance with your explicit consent.

3. How We Use Your Data

  • Providing and Improving Services: We use your personal data to:
    • Deliver our products and services to you and manage your account.
    • Respond to your inquiries, requests, and support needs.
    • Improve our services and customize your experience.
  • Marketing and Communication: With your consent, we may use your contact information to send you updates, promotional materials, and information about new products or features.
  • Compliance and Legal Obligations: We may use your personal data to comply with applicable laws, regulations, and legal requests, including those related to fraud prevention, security, and audit requirements.
  • Research and Analytics: We analyze usage data and engagement metrics to better understand user behavior, trends, and preferences. This data is anonymized or aggregated where possible to protect your privacy.

4. Legal Bases for Processing Data (Under GDPR)

  • Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, including providing services, billing, and support.
  • Legitimate Interests: We may process your data where we have a legitimate interest that does not override your fundamental rights and freedoms, such as improving our services or preventing fraud.
  • Consent: We seek your explicit consent before processing certain types of personal data or using it for marketing purposes. You may withdraw your consent at any time by contacting us.
  • Compliance with Legal Obligations: We process data to comply with applicable laws, regulations, and legal requests.

5. Data Sharing and Disclosure

  • With Service Providers: We may share personal data with trusted third-party service providers who assist us in operating our website, conducting business, and delivering services (e.g., payment processors, hosting providers).
  • With Business Partners: We may share your data with partners with whom we collaborate on joint projects or services, but only with your consent or where necessary to fulfill our contractual obligations.
  • Legal Requirements: We may disclose your data when legally required to comply with a court order, government request, or applicable law.
  • Corporate Transactions: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction, with appropriate protections in place.

6. International Data Transfers

  • Dot Tech is based in the EU, and we process data in compliance with EU laws. However, your personal data may be transferred to countries outside the EU where our service providers are located.
  • When transferring data internationally, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data and that transfers are conducted in accordance with GDPR requirements.

7. Data Retention

  • Retention Period: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
  • Account Deletion: If you request the deletion of your account, we will delete or anonymize your data, subject to any legal obligations to retain it.
  • Retention for Legal Compliance: In certain cases, we may retain data to comply with tax, legal, and audit obligations, even after an account is closed.

8. Your Rights Under GDPR

  • Right to Access: You have the right to request access to your personal data and obtain a copy of it.
  • Right to Rectification: You may request the correction of inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You may request the restriction of processing your data if you contest its accuracy or object to processing based on legitimate interests.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You may object to processing your data for direct marketing or where we rely on legitimate interests as the legal basis.
  • Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
  • Right to Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with your national data protection authority.

9. Data Security

  • We implement technical and organizational measures to protect your personal data against unauthorized access, loss, and alteration.
  • Our security measures include encryption, secure access controls, regular security assessments, and employee training on data protection.
  • While we take all reasonable steps to protect your data, no security system is completely secure, and we cannot guarantee absolute security.

10. Use of Cookies and Similar Technologies

  • We use cookies, web beacons, and other tracking technologies to enhance your experience on our website, personalize content, and analyze user engagement.
  • Types of Cookies Used:
    • Essential Cookies: Required for basic site functionality and security.
    • Analytics Cookies: Used to gather insights into user behavior and improve our website.
    • Marketing Cookies: Enable us to deliver targeted ads based on your preferences.
  • You may adjust your browser settings to control or block cookies, although doing so may affect the functionality of our website. For more details, please refer to our Cookie Policy.

11. Children’s Privacy

  • Our services are not intended for individuals under 16, and we do not knowingly collect personal data from children. If we become aware of unintentional data collection from children, we will take steps to delete it promptly.

12. Policy Updates and Changes

  • We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service offerings. Any updates will be posted on our website with the effective date indicated at the top of the policy.
  • We encourage you to review this Privacy Policy regularly. In cases of significant changes, we will notify you directly through email or a prominent notice on our website.

13. Contact Information

  • If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
    • Email: privacy@dot-tech.co.uk
    • Mail: Dot Technologies Ltd, 128 City Road, London, EC1V 2NX
    • Phone: +447411843570

14. GDPR Data Protection Officer (DPO)

  • Dot Tech has appointed a Data Protection Officer to oversee GDPR compliance and handle inquiries related to data privacy. You may contact our DPO at john@dot-tech.co.uk